Can I order dresses in custom size?Any extra cost?
Yes, we offer customized size for free. Please choose “Custom Size” option when you check out and leave your detailed body measurements in order note(Please click "Special Instructions For Sellers" in cart page). Here are all measurements we need for customization.
Hollow to floor______inch/cm
Arm girth__________inch/cm(Need for dresses with sleeves)
Arm length_________inch/cm(Need for dresses with long sleeves)
Neck circumference_____inch/cm(Need for dresses with high neck)
How long delivery will take?
Delivery Time = Processing Time + Shipping Time
Standard delivery 15-25 days
Rush delivery 7-15 days
Note: 1.For rush delivery.If you need the dress less than 7 or 15 days. Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. 2.For some styles with complicate beading and hand work, it may take few more days for processing.
Do you ship to my country?
We ship to all over the world. Dresses shipped via DHL,UPS,TNT,EMS. Normally it will arrive in 5-10 days after we ship it.
What payment methods do you currently accept?
We currently accept payment via PayPal and Credit/Debit Card
Other questions you may have:
Q: Can I change the style of the dress? Any extra cost?
A: Yes, styles can be customized as your request. The cost depends on what kind of change you need. Normally it will cost extra $10-$30. Please email us for details.
Q: Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Q: Can I change the size and color for my dresses after payment?
A: Size and color can be changed within 24hours after you ordered .
Q: What does "hollow to floor" mean, I am hoping to put in the custom order.
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
Q: Can I cancel the order after payment?
A: Order can be cancelled within 24hours after you ordered ,Over 24 hours , the order can not be cancelled anymore ,because we already started to make it . thanks for your understanding .
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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